Refund Policy
We are dedicated to exceeding your expectations by offering exceptional quality products and exceptional customer service.
To ensure a smooth and transparent buying experience, Kindly review our Cancellation and Refund Policy. This policy outlines the terms and conditions for canceling orders and requesting refunds, providing clear information for your reference.
- Order Cancellation:
For maximum flexibility, customers have the option to cancel the order anytime during the order process, it can be before or after dispatch and also has the option to reject the order during the time of delivery.
- Refund Eligibility & process:
You are eligible for a refund if you have received a damaged or a defective product. After requesting a refund, once we verify it and initiate the request, it would reflect in your source account which was used during the time of payment by 7 – 8 working days.
3. Non-Refundable Items:
Certain items are non-refundable, including:
⦁ Products that has been opened and used
⦁ Perishable Goods (Exotic Nuts and fruits)
- Product Return:
Hassle Free, You can schedule a delivery pickup time, and our delivery partners will collect the product at the same location. Please be noted to hand-over the product with the bill and the original packaging for smooth return, refund and replacement process.
Complimentary products are not eligible for replacement or refund under any circumstances, including damage, mismatch, or other issues.
Exotica is committed to customer satisfaction. To protect both you and Exotica, we request an unboxing video for opened items seeking a return or replacement.
5. Contact Us:
For product queries, product related questions, return, replacements and refund related queries do not hesitate to contact us via (email).
- Changes to the Policy:
Pepi.Digital maintains the prerogative to revise or enhance this Cancellation and Refund Policy as needed. Any modifications will take effect promptly upon publication on our website.
By engaging in a transaction with Exotica, you implicitly consent to adhere to the stipulations and guidelines delineated in this Cancellation and Refund Policy.
We extend our gratitude for selecting Exotica by Pepi.Digital. Your confidence in our offerings is greatly appreciated.
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